Unit F167, 1st Floor
Riverside Business Centre
SW18 4UQ (map)
office hours: mon-thu 10.00 - 16.00
(fridays 10.00 - 15.00)
Terms & Conditions
Prices & VAT
Prices quoted are net of VAT and may be subject to change without notice. VAT is charged at "standard" rate - currently 20%- unless goods are to be despatched outside the EU or an EU based customer is VAT registered, wherein the rate is "zero". Please contact our accounts department with any questions in respect to VAT application.
Visualeyes may sub-contract work to third parties if it is deemed necessary without prior consultation. The customers' statutory rights are not affected.
Errors in production
Visualeyes cannot accept responsibility for mistakes in production, unless a written order is supplied or a signed order is placed in person (over the counter), wherein the instruction is contrary to the work completed.
Loss or damage
Visualeyes, whilst undertaking great care in the handling of original material (such as photographic prints, transparencies and negatives), cannot be held responsible for accidental loss or damage of said material. To safeguard original material, customers should arrange for prompt collection of their property.
Copyright/breach of ownership
Visualeyes assumes that customers or their representatives, who place orders for the photographic reproduction and / or the digital retouching of images, are legally entitled to do so and are not breaching any copyright or right of ownership. Visualeyes therefore fulfils its orders from customers in good faith and declares itself indemnified against any legal action brought by third parties in respect to the undertaking of work using original material.
(These timescales are delivery times only not the total time for your order to be printed and delivered)
Royal Mail Recorded free of charge (1-3 working days)
Royal Mail Special Next day Before 1pm from £6.00 (by 1pm the next working day)
Royal Mail Special Saturday from £12.00
Royal Mail International Recorded from £14.00 (5-7 working days)
Split despatch to second address from £2.50 (1-3 working days)
All orders are sent Royal Mail 1st Class Recorded. Urgent orders can be requested to be sent by Special Delivery. The cost for this is £6.00 minimum. Royal Mail Special Delivery is guaranteed for delivery before 1pm (Mon-Fri Only). Saturday Special post is also guaranteed by Royal Mail for delivery before 1pm. All postal services require a signature on receipt. Unfortunately we cannot be held responsible for orders delayed or lost whilst in the care of Royal Mail. If after 30 days of your order being dispatched and not received we will reprint your order free of charge. This does not apply to delays caused by industrial action or adverse weather conditions.
If your order has been damaged during transit we need to be notified within 5 working days in order to arrange a replacement. Before a replacement is sent out we require the original full order to be returned to us.
We aim to despatch standard service orders received by 1pm Monday to Friday on the next working day. Our express service orders are completed within 4 working hours, subject to workload. Please allow 48 hours printing time for large orders. Most of our UK customers receive their order the next working day after despatch, postage permitting. Customers requiring urgent orders are recommended to select the Special Delivery option. Unfortunately we cannot be held responsible for delays and lost orders whilst in the care of Royal Mail. If after 30 days of your order being dispatched and not received we will reprint your order free of charge. This does not apply to delays caused by industrial action or adverse weather conditions.
In the unlikely event that we cannot fulfill your order we will refund your credit/debit card in full. We do not offer any refunds for delayed or lost orders whilst in the care of Royal Mail.
In the unlikely event that you are unhappy with the order, please contact us via telephone or email. We would require you to return the prints to us with a brief note outlining the problem. We will endeavour to rectify the issue, however if we are unable to we will offer you a full refund.
Cancellation/Edit Order Policy
Due to our quick turnaround times we are only able to cancel or edit an order provided we receive notice prior to the work being carried out. Please note that in legal terms, headshot reproductions are considered personalised items and as such are exempt from the Distance Selling Act.
Please note your personal details such as name, number, postal and email addresses will be retained by us but will not be passed on to any third parties.
Cookies used on this site
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